Who We Are
Formed in 1974, the Home Care Association of New Hampshire membership includes both not-for-profit and proprietary agencies located in New Hampshire and neighboring states that are licensed to provide home health services in New Hampshire. Member agencies provide services for thousands of New Hampshire residents of all ages who are recovering from surgery, injury or illness, have chronic or terminal illnesses, or other conditions needing support at home.
The Home Care Association of New Hampshire is a membership organization which enhances the ability of agencies providing home health care to deliver quality services to New Hampshire residents. The Association carries out this mission through education, networking, research, leadership, and public policy advocacy.
Home Care Association of New Hampshire is guided by its core values in everything we do, in the programs and services we offer, and in our relationships with and among members, and with our customers in the external environment. Those values are reflected in our organizational priorities that follow.
Communication. We believe in active listening and open and honest dialogue.
Cooperation. We believe in mutual respect for the diversity of our membership. We believe that through collaboration we enhance the strength and capacity of the association to fulfill its mission.
Customer-orientation. We believe in seeking out and being responsive to the needs and expectations of our internal and external customers. When the needs of different customers conflict, we believe in seeking resolution through prioritizing and consensus decision-making.
Excellence. We believe in defining and achieving excellence, striving to deliver service that meets and exceeds these high standards, and working to continuously improve the quality of our services.
Innovation. We believe in anticipating and participating in changes in the health care system that affect home care consumers and providers, in being flexible and creative in designing responses to the changing environment, and in implementing responses in a dynamic and progressive manner.
Integrity. We believe in the ethical values of honesty, public and mutual trust, and reciprocal responsibility.
Leadership. We believe in creating and articulating a clear direction for the role of home care in New Hampshire's health care system, communicating our vision and values, and aligning our behavior with our values.
Learning. We believe that given full, accurate and objective information, individuals and organizations make better decisions. To that end, we believe in education and research as a means for agencies and individuals to learn more about home care and to achieve the leadership, innovation and excellence we seek.