Continuous Quality Improvement

The purpose of Continuous Quality Improvement programs in Home Care is to improve health care by identifying problems, implementing and monitoring corrective action and studying its effectiveness.  CQI programs focus on system issues- studying specific root causes and analyzing objective aggregate data to identify improvements in organizational structure and function. The New Hampshire Home Care Association hosts CQI Affinity groups in Concord. CQI topics may include: evaluation of the completed studies and audits, access to care, grievances, infection control and disaster drills.


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Upcoming CQI Meetings

All meetings are from 9:00 to noon, at the Hospital Assoc. 125 Airport Road, Concord unless otherwise noted.


  • Sept 27 2019
    September 26, 2019
    8:30 am - 8:45 am
  • Oct 27 2019
    October 24, 2019
    8:30 am - 8:45 am
  • Nov 21 2019
    November 21, 2019
    8:30 am - 8:45 am
  • Dec 19 2019
    December 19, 2019
    8:30 am - 8:45 am

Meetings are generally the 4th Thursday of each month at the New Hampshire Hospital Association meeting space, Airport Road, Concord. Meetings are 8:30 to 9:45 (more…)

CQI Archive


Core Concepts of CQI

Core Concepts of CQI

  • Quality is defined as meeting and/or exceeding the expectations of our customers.
  • Success is achieved through meeting the needs of those we serve.
  • Most problems are found in processes, not in people.  CQI does not seek to blame, but rather to improve processes.
  • Unintended variation in processes can lead to unwanted variation in outcomes, and therefore we seek to reduce or eliminate unwanted variation.
  • It is possible to achieve continual improvement through small, incremental changes using the scientific method.
  • Continuous improvement is most effective when it becomes a natural part of the way everyday work is done.

Core Steps in Continuous Improvement

  • Form a team that has knowledge of the system needing improvement.
  • Define a clear aim.
  • Understand the needs of the people who are served by the system.
  • Identify and define measures of success.
  • Brainstorm potential change strategies for producing improvement.
  • Plan, collect, and use data for facilitating effective decision making.
  • Apply the scientific method to test and refine changes.


CQI Group Archive Resources

    Institute for Health Care Improvement

    Managing Data Webinar