NPI Crosswalk Issue Notification

There is a possible FISS systems issue impacting hospices in timely filing of NOEs. The National Association for Home Care and Hospice has learned the problem is impacting both home health and hospice agencies. Below is a copied and pasted notice sent today by CGS regarding thIS NPI/Crosswalk issue.

NGS has asked that providers experiencing this problem contact the NGS Provider Enrollment Center and include the Activity ID assigned to them from that call in the remarks section of the hospice claim requesting the exception for NOE timely filing.




National Provider Identifier (NPI) / Crosswalk Issue – CGS is aware of an issue with the National Provider Identifier (NPI) falling off the crosswalk, which is causing home health billing requests for anticipated payment (RAPs) and claims and hospice Notices of Election (NOEs) and claims to go to the provider’s Return to Provider (RTP) file. Please note that the Fiscal Intermediary Standard System (FISS) is unable to assign a PTAN, therefore, providers are unable to see the RAPS, NOEs and claims, affected by this issue in their RTP file. In addition, in some instances, claims are rejecting when a batch transfer is submitted. This issue has been reported to the Centers for Medicare & Medicaid Services (CMS). CGS will provide an update as soon as additional information is available. Please note, if an NOE is submitted untimely due to this issue, the exception request will be granted when the necessary documentation is submitted.

For more information, contact  Katie Wehri, CHC, CHPC, Hospice Operations, National Association for Home Care & Hospice Washington, D.C. at or 202-547-7424.