ExpiredDementia Education Series for NH Home Care & Hospice Providers

  • April 4, 2020
    8:00 am - 5:00 pm

A diagnosis of Alzheimer’s disease or other related dementias offers unique challenges in the home health care setting. Join the experts from C&V Senior Care for this best-practices training approach to Alzheimer’s and other dementias.

We are excited to offer our members this multi-part online Alzheimer’s education program for compliance with the state’s newly adopted law on dementia training for direct care staff in residential facilities and community-based settings.

This online education program was developed for the members of the Home Care, Hospice & Palliative Care Alliance of New Hampshire. Please contact the Alliance for information on how you and your agency can join!

Registered Alliance members will receive the link and password for the program on Feb 1, 2020. To have your agency participate, register using the link above.

This online learning platform was developed to work with your existing program


What to Expect

This education training format is a departure from the way the Alliance has traditionally offered recorded webinars.

The Dementia Education training modules are housed on a stand-alone website. All of the Alliance’s members, and their staff, will have unlimited access to it. The site is extremely mobile-friendly. The modules and evaluations can be accessed from any device with a browser and WiFi.  Participants can access them, the handouts and the accompanying quizzes, from anywhere.

If an agency prefers to use the recorded webinars and support materials as part of their in-person workshop that works too!  Our goal is to have this work seamlessly with however you normally offer continuing education.


Full Text from law passed

Frequently Asked Questions:

How many can I register?

Your agency only has to register once. We will use that person/e-mail address as our contact regarding the use of the modules and quiz results etc. The agency only needs to sign-up one person but can offer two other contacts if desired. Those contacts will receive updates on what the agency staff has completed. Information can be distributed more frequently, but will only be sent to the agency contact on file. Should you need additional reports, please email lhammond@homecarenh.org.

How much is it?

There is no cost to member agencies. All employees of the agency can use the site and have access to all the modules as long as the agency is a member in good standing, and is registered. There will be a password for the site, but there will not be individual user names or a need to log into anything.

How many employees and volunteers can use the modules?

There is no limit on the number of people accessing the modules. At the end of each module, the viewer will need to complete an online evaluation survey for their participation to be recorded. Alternatively, the agency may hand them the printable evaluation, score them, and keep them for their own records.

We cannot report participant “views” of the webinar or report scores on any printed evaluations. Only those who have completed the online quizzes will be reported back to the agency. The agency staff contact on file for this program will be given printable CEU certificates as well as separate quizzes and answer keys.

  • All direct care workers hired after February 1, 2020, will need to complete 6 hours of initial training within 90 days of hire
  • All direct care workers hired before February 1, 2020, who do not have equivalent training will need to complete 6 hours of training within 6 months (by August 1st.)
  • Employees who have incidental contact with clients will need to complete 1 hour of training.
  • Agencies will be expected to document training in employees personnel files
  • Agencies must provide affected staff with a Certificate of Completion, which is portable.
  • Employees will be responsible for maintaining their own Certificates.
  • Direct care staff who care only for pediatric or young adult clients are not subject to the training requirements.


Who is supposed to take this?

The provision of who must be trained can be found in SB 255 151:48, Initial and Continuing Training in Dementia Required.  It requires facilities and programs to provide initial training to all employed staff members hired on or after February 1, 2020, to complete initial training within 90 days of the commencement of employment, and all previously employed staff members, who have not received equivalent training; will need to complete it within 6 months.

According to the Medicare Conditions of Participation, Hospice volunteers with direct contact with patients must be trained as employees. Most likely you will follow the direct care track, use modules 1-5 and 7. (number 6 is for clinicians).

Volunteers who ARE required to take the training include:

  • any volunteer whose work involves extensive contact with adult clients  (6 hours)
  • any administrative volunteer that directly supervises direct service volunteers –( 6 hours)
  • volunteers who have incidental contact on a recurring basis with clients (training on communication issues related to dementia – no specific hours) **Module 8 of the Alliance Dementia Training fills this requirement.
  • ** volunteers who need to be trained include those who make phone calls to patient /families. You need to decide if contact is extensive or incidental on a recurring basis.

Volunteers who are NOT required to take the training include:

  • a volunteer who has neither incidental contact on a recurring basis with clients nor has supervisory responsibility over covered direct services staff
  • a direct care volunteer who works solely with pediatric clients or young adults who are not at risk for Alzheimer’s or related dementias

Your Responsibility as Volunteer supervisor :

  • Provide initial training to existing volunteers by Aug. 1, 2020. If they have received some training that meets the content requirements already – you can count that if it is documented and provide the additional training required between now and Aug. 1st.
  • Provide training for volunteers who started after 2/1/20 within 90 days of onboarding.
  • Establish a system for ongoing onsite support, supervision and mentoring of volunteers with regard to care of persons with dementia
  • Assure each volunteer demonstrates related competency
  • Provide 4 hours of continuing education annually on new information and best practices in dementia care

The Alliance is providing a free, on-line training program for your agency staff and volunteers, but you can choose to provide your own training.  We will provide specifics to anyone who requests this.  The training must cover

  1. Alzheimer’s disease and dementia,
  2. Person-centered care,
  3. Assessment and care planning,
  4. Activities of daily living,
  5. Dementia related behaviors and communication.


Do office staff and volunteers have to do this training?   

The bill does stipulate that “other covered staff members be trained in dementia care.

  • “Other covered staff member” – staff (or volunteers) who have incidental contact on a recurring basis with clients – should do Module 8
  • “Ancillary staff”  — “an employee (or volunteer) who has neither incidental contact on a recurring basis with clients nor has supervisory responsibility for covered direct services staff” is exempt from the training. So if your volunteers just work in the office and they aren’t in contact with clients, they do not require any training.
  • FYI, the law does not define “incidental contact.”  It’s your judgment call.


How often will this need to be done?

The entire description is under section 151:50, Continuing Education.  It calls for at least 6 hours of initial continuing education for covered administrative staff members and covered direct service staff members and at least 4 hours of ongoing training each calendar year.  Such continuing education shall include new information on best practices in the treatment and care of persons with dementia.

I have staff that are not visual learners, can they just read the slides and handouts?

The state only requires six hours of training… not any particular way to get there. The slides are perfectly fine, but probably aren’t going to take up that kinda time. Even reading slowly 😉

Maybe suggest they watch the 2015 movie “Still Alice” to round out the hours. It’s REALLY good.  It used to be free on Netflix, but I don’t see it there now.  Check out this list of 100 Best Books on Alzheimer’s Care.

Our agency already offers a few hours of this type of training, we won’t need all the modules. Do we have to add this?

You are not under any obligation to use any specific training to meet the state’s new requirements. Use the education format that works best for your agency. That said, the state is requiring that dementia training meets certain criteria. The Alliance has developed a worksheet for employees to track their individual progress in regard to the state’s dementia training requirement.

Again, you are not required to use this tracking sheet, it is simply an editable tool.

Why aren’t all the modules are not all one hour?

The modules offer different subjects, that take various lengths of time to cover. The state requires agencies to evaluate competency, that should be included in figuring out the time allotted. Participants can use the approximate times on each of these to figure out how best to get to 6 hours. Truly, the webinars and quizzes aren’t the only way; a facilitated discussion or observation of competency would also count toward the hours.

Here’s the breakdown:

  • 1-40 minutes
  • 2-60 minutes
  • 3- 1 hour and 20 minutes
  • 4 – 1 hour 15 minutes
  • 5- 1 hour
  • 6- 1 hour
  • 7-1 hour
  • 8- 75 minutes

What if the employee switches employers?

While not cited in the Senate version of the bill, New Hampshire’s Department of Health and Human Services has assured us the CEU certificates will follow the employee.


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