ExpiredThe Best Care Possible: How Stories Inform Our Care

  • November 16, 2021
    8:30 am - 4:00 pm

Tuesday, November 16, 2021
8:30 am—4:00 pm

This is a virtual event. Participants must have access to a computer that can run Zoom.

Printable brochure: 2021_Hospice Conference BROCHURE

Every life has a story.

When we understand what matters most to a patient living with a serious illness early in the course of treatment, the results are remarkable. Patients feel better and live better.

Join national and local speakers, exhibitors as well as colleagues and volunteers from around the region for the 26th Annual Fall Hospice Conference this November. We are excited to again offer a virtual experience for 2021. Our 26th Annual conference brings together health care professionals to share research, clinical best practices, and practice-related guidance to advance and improve patient care. Caregivers who serve persons with progressive, non-curative illnesses and their families will find this conference’s compelling topics useful. The program is appropriate for physicians, nurses, hospice aides, pharmacists, long term care providers, social workers, administrators, spiritual care providers, bereavement specialists, volunteers and others.


Exclusive Sponsor
Thanks to our sponsors, the first 100 attendees, who are registered by November 10, 2021, will receive a copy of Peace at Last, by conference keynote speaker, Deborah Grassman. Register early!

Check out our webpage for the latest information including schedule, speaker bios, and information on CEU and CME accreditation.




Virtual Conference Schedule

Conference Schedule
Tuesday, November 16, 2021
8:30 Welcome, Julie Reynolds, President & Gina Balkus, CEO, Home Care, Hospice & Palliative Care Alliance of New Hampshire
8:45 Liberating Unmourned Loss, Deborah Grassman, APRN, founder of Soul Injury and Opus Peace


Fear of loss perpetuates numbing behaviors rob people of their vitality. Paradoxically, learning how to connect with the part of self carrying loss, pain, disappointment, and failure liberates resiliency. This requires resisting the urge to numb emotional pain and learning how to listen to this part of self. In burn-out-rich environments, unrelenting caregiving can wear a person down by gradually exerting PTSD-like effects on the nervous system. Deborah will discuss how well-designed caregiver ceremonies can respond to the losses that healthcare providers sustain.

10:15 Live Presentations from Conference Sponsor
10:30 Conference Sponsor Message: Temescal Wellness
10:45 Breakout Sessions
10:45 Effective Opioid Prescribing: Managing Risks and Benefits, Phil Lawson, MD & Lindsey Foss, PA


As the reaction to the opioid epidemic matures, access to and effective prescribing of opioids remains central to high quality hospice and palliative care. Phil and Lindsey will discuss case scenarios for effective opioid prescribing in hospice and palliative care with a focus on tools to screen, risk stratify, and mitigate risk when appropriate.

Veteran Resources, William Gaudreau, Director of the New Hampshire Division of Veteran Services


This session will review VA benefits, specifically about compensation and pension. William will share what it all means, how it works, and who can help.

11:45 Lunch Break & Raffle Drawings
12:30 Live Presentations from Sponsors
1:00 Hospice at the Cross Roads: 1) Concurrent care; 2) Private Equity; and 3) MA Carve in, Joan Teno, MD, MS


Based on 3 essays published in JAMA Health Forum, this session will address clinical care and economics of hospice in terms of three pressing challenges that all hospices will be confronting in the coming decade. Multiple projects are evaluating concurrent care with goal of providing timely access to hospice services, but getting the right payment is key. Private equity firms are buying hospice programs with a model of achieving short term profits. A key question is what happens to quality with this profit model. Finally, a demonstration project is underway to carve hospice back into Medicare Advantage. Now more than ever, we must not lose sight of the original goals of hospice in the US.

2:00 Break
2:10 Breakout Sessions
2:10 Veteran Care at End of Life, Deborah Grassman, APRN


Learning about trauma, PTSD, and some of the generalizations about Veterans is important because it provides health care professionals with some of the common issues that surround PTSD. However, be careful that these don’t become assumptions that replace assessment as this can sometimes lead to irrelevant or wrong conclusions. Join Deborah Grassman NP for a presentation that will challenge assumptions that might be interfering with your ability to create a safe emotional environment for Veterans

Family Dynamics During Crisis Events, Chuck Johnson, Chaplain and Jen Rydeen, MSW


Have you ever had a challenging patient-family situation as you sought to provide effective care to your patient? In this breakout session, Jen and Chuck will discuss elements and principles of Family Systems Theory.  Your guided, shared experiences and this informative material can assist you in improving outcomes.

3:00 Final Session
3:00 COVID-19 Stories from New Hampshire, Zoey Knox, NHPR


NHPR gathered stories and photos of people who passed away due to the pandemic to mark the one-year anniversary of the first COVID-19 death in New Hampshire. These compelling stories have put in perspective the losses we’ve faced.  NHPR asked its audience to share memories of loved ones who died from the virus, and to express what role they played in their community, how they impacted those around them, and what made them special.

3:30 Closing Remarks
4:00 Submit Evaluation & Receive CE/CME Certificates



CME Accreditation, CEU & MSW Contact Hour Information

CME Accreditation, CEU & MSW Contact Hour Information:

The Southern New Hampshire Area Health Education Center is an approved provider with distinction of nursing continuing professional development by the Northeast Multistate Division Education Unit, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.


5.0 contact hours Activity Number: 1414

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Southern NH AHEC and Home Care, Hospice & Palliative Care Alliance of New Hampshire. The Southern NH AHEC is accredited by the NH Medical Society to provide continuing medical education for physicians. Southern New Hampshire Area Health Education Center designates this live activity for a maximum of 5.0 AMA PRA category 1 Credit (s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


5.0 Category A Continuing Education hours for licensure have been applied for through NASW NH.


For other professionals: 5.0 professional hours of continuing education.

Contact: Brianna Ferraro at Southern New Hampshire Area Education Center, bferraro@snhahec.org, for more information.


Thanks to our sponsors, the first 100 attendees, who are registered by November 10, 2021, will receive a copy of Peace at Last, by conference keynote speaker, Deborah Grassman. Register early!


Thank you to our Conference Sponsors:


Bronze Sponsor



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