ExpiredIntegrated Care Management Model

  • February 17, 2016
    11:30 am - 1:30 pm
  • March 1, 2016
    11:30 am - 1:00 pm
  • March 15, 2016
    11:30 am - 1:30 pm
  • March 29, 2016
    11:30 am - 1:00 pm

This Presentation Will Not Be Recorded

Save travel costs!

This 7-hour training is usually offered as an on-site program. Take advantage of this great opportunity to train your team via 4 live webinars.



The Integrated Care Management (ICM) model is a person-centered, evidence-based care delivery model that provides care coordination and support across providers, settings, and time. Building on Wagner’s Care Model, ICM further defines the requisite practices and competencies needed to engage patients through the provision of person-centered, health literate care. ICM values highly functional teams, with the person at the center, in order to actualize genuine collaboration and facilitate superior health outcomes.

Course content focuses on practices that can be implemented immediately to ensure patient values, needs and preferences are identified, care options are presented, shared decision making occurs, self-management and self-care techniques are taught, and active collaboration and partnership with the patient is fostered.

ICM training provides care coordinators, care navigators, and case managers across a variety of provider specialties (RN’s, PT’s, OT’s, ST’s, SW) with the practices and tools to support person-centered care and uniquely position your organization as one of value for collaboration with stakeholder partners.

An overview of the Transitions of Care (TOC) Program based on current best practices

This web-based learning, ICM model training prepares providers to achieve the healthcare reform goals of improved quality, outcomes and lower cost through the development of competencies around:

  • Partnering with individuals, families and caregivers to promote informed, health literate, activated and engaged self-management.
  • Developing healthcare provider competencies and practices to support functioning as a prepared, proactive, health literate care team.
  • Demonstrating innovative leadership in transformational change, hardwiring excellence, and creating a learning environment that values multi-disciplinary teams.

Webinar Content:

  • In-depth overview of patient engagement best practices, including Wagner’s Care Model, healthcare policy research findings, and our Integrated Care Model (ICM)
  • Motivational interviewing and health coaching
  • Improving health literacy assessment and interventions for patients with low health literacy
  • An overview of the Transitions of Care (TOC) Program based on current best practices
  • Role of technology and remote patient monitoring in chronic care management and reducing avoidable re-hospitalizations
  • Pivotal role of the integrated care manager in the future healthcare environment

Integrated Care Registration Brochure

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