ExpiredPerformance Improvement and the Millennial Workforce

  • July 10, 2018
    11:30 am - 1:00 pm

Performance Improvement and the Millennial Workforce

July 10, 2018 – 11:30 am to 1:00 pm – Eastern Time


In the new world of data-driven and outcome-focused quality, agencies are being asked to learn, think, track and react differently. Engaging the growing millennial workforce and understanding their mindset and motivation will be key for the agency in defining duties, assessing skill sets and identifying team leaders. Hear how the agency’s future is strengthened and quality advanced by models of engagement for a new generation.


The presentation will review the characteristics of quality improvement leadership, the QAPI program and team members for all types of organizations.  Additionally, it will focus on the new COP operational requirements for QAPI.  The experts will discuss:


  • Working and communication characteristics of Boomers and Millennials.
  • Using a variety of communication styles to activate a QAPI program throughout the organization.
  • Effectively using Boomers and Millennials in various aspects of the QAPI program.

Presenters: Donna Floyd, RN, BSN.  Donna is principal and consultant at The Crag Business Group, Inc., has experience in management of national, regional and start-up organizations, including home health agencies. She has held positions as an agency administrator, clinical nurse manager, and VP of Program Development. She is experienced with home health agencies and licensure rules in multiple states.


Robert Floyd. Robert is the COO of The Crag Business Group, Inc., and is a 35-year veteran of management, with extensive knowledge and experience in human resources and risk management. As a management consultant, Robert has developed a strong analytical process and highly effective training methods to facilitate necessary changes within organizations.


Paper Registration: Millennial workforce

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