Job Categories Archives: Administrative Support

Receptionist / Office Assistant

Receptionist / Office Assistant

Job Description:

Responsible for answering the incoming calls, creating a positive interaction with the caller, deal appropriately and in a timely fashion with all calls, greet people as they come into the office and direct them accordingly. Office Assistant responsibilities include correspondence, preparing forms and documents as need by The Agency, assisting in management of clinical supplies and any other office duties as assigned.

Duties and Responsibilities

Receives, coordinates and directs all incoming calls. Maintains a pleasant and cooperative attitude and phone voice.
Assists clients and visitors into the facility
Creates orientation manuals for newly hired staff
Manages Patient Safety Satisfaction Surveys for the perinatal program
Sends daily morning email to Hospice and Home Care from the previous evenings On Call
Monday and day after holidays – sends weekend Coordination notes to Hospice, Homecare and Telehealth
Opening and closing of office: locking doors, turning off equipment, checking windows on first floor, proper care of lab items – calls lab for pickup when necessary (labs placed in outside box by end of day)
Enters daily cash and checks into cash log
Manages OIG report monthly on all staff and Board of Directors
Manages LNA Newsletters
Prints out Newsletter and tests
Scores tests when returned
Prints and collates Chronic Care/Disease Management booklets and keeps supply stocked
Data Entry
Manages Episode Summary Reports
Processes orders in Fax system
Scans paperwork and enters appropriately into Healthcare Document Management System
Sends daily morning email to Home Care and Hospice on previous evening’s calls
Orders all laboratory supplies and makes sure clinical room is in orderly fashion
Assists and acts as backup for management of clinical medical supplies
Manages postage meter, filling funds and updating logo, orders ink
Schedules and accepts appointments in Outlook
Fulfils additional duties as assigned and as necessary
Participates in personal growth and development
Chairs the Social Committee
Qualifications:

Completes work and documentation with accuracy and within agency time frames
Requires minimal supervisor and is self-directed
Protects and honors customer and co-worker confidentiality
Meets attendance and punctuality expectations
Demonstrates cooperation with scheduling requests to meet agency needs
Consistently adheres to agency dress code
Demonstrates knowledge of policies and procedures applicable to own job position. Adheres to agency policies and procedures
Maintains agency property, supplies and equipment in manner that demonstrates accountability
Works towards resolutions of interpersonal conflicts as they arise
Develops cooperation and collaborative work efforts that generally benefit all employees.
Requirements:

Office administration/secretarial training beyond high school
Experience in Microsoft Office
Must be comfortable with use of technology
Benefits:

Medical/Dental/Life Insurance/STD, covered in full for employee
On-going education/training
Generous earned time benefits
Tuition reimbursement
AAA Basic Coverage, free for employee
Mileage Reimbursement, government rate
Exceptional and supportive work environment
403(B) with employer matching

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cornerstonevna.isolvedhire.com/jobs/444605-7346.html

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Scheduler – Home Care – Full Time

Position Description:

The Scheduler will be responsible for managing/assisting in the daily schedule for the Home Care team. Assigns case managers to each admission, resolves issues should they arise for the continuality of services. Triages staff/patient calls and assists in resolving scheduling issues that may occur. Completes EMR scheduling workflows with accuracy and within agency guidelines. Completes weekend schedule for nursing and rehab staff along with weekend communication report timely and with accuracy.

Benefits:

Paid Medical/Dental/Life Insurance/Short-Term Disability
Vision Insurance
Disability Insurance
403(b) Retirement Plan
On-going education/training
Generous earned time benefits
Tuition reimbursement
AAA Coverage
Mileage reimbursement
Exceptional and supportive work environment

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cornerstonevna.isolvedhire.com/jobs/437547-7346.html

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Billing / Authorizations Coordinator – Full Benefits Package – Full Time

Billing Coordinator Full Benefit Package Full Time

About Us

Founded in 1913, Cornerstone Visiting Nurse Association is an independent nonprofit home, health and hospice organization serving New Hampshire and Maine.

Cornerstone VNA places great value on transforming the home health care experience and is proud to provide care for all ages, from birth though end of life. We are committed to the philosophy that the needs of each patient are best served by the thoughtful integration of specialized programs and services delivered by a multidisciplinary team of professionals. With our deep commitment to providing high quality care, Cornerstone VNA continues to be recognized for excellence, and many of our clinicians have been recognized with professional awards for their outstanding achievements.

Our work would not be possible without our dedicated clinicians, support staff, volunteers, leadership team, Board of Directors, community members and donors who give in countless ways to make this organization what it is today.

Job Description:

Checks admissions for accuracy of payer information. Obtains initial and follow-up authorizations for commercial insurances and contacts EDS/Medicare/Commercial insurances for eligibility purposes. Familiarity with FISS systems, processes account in suspense, 488 requests and manual adjustments for Medicare billings. Processes and submits Medicare and Medicaid claims either electronically or manually. Reviews and submits commercial insurance claims and private duty claims either electronically or manually. Participates in month-end billing verification. Monitors and follows-up on collections for delinquent accounts. Processes and follows up on miscellaneous billing such as grants, flu billing and Telehealth rental. Provides status reports of accounts receivable to the Billing Manager/Executive Director/Chief Financial Officer as requested. Must work well independently and be meticulous with regard to accuracy, organization and detail. Must demonstrate skill at meeting deadlines and being flexible. Fulfills additional performance responsibilities as assigned and as necessary; accurately and in a timely fashion, as assigned by the Billing Manager. Participates in personal growth and development. Completes work and documentation with accuracy and within agency timeframes. Requires minimal supervision and is self-directed. Protects and honors customer and coworker confidentiality. Meets attendance and punctuality expectations. Demonstrates cooperation with scheduling requests to meet agency needs. Consistently adheres to agency dress code. Demonstrates knowledge of policies and procedures applicable to own job description. Adheres to agency policy and procedures. Maintains agency property, supplies and equipment in a manner that demonstrates accountability. Works towards resolution of interpersonal conflicts as they arise. Develops cooperation and collaborative work efforts that generally benefit all employees. Demonstrates a desire to set and meet objectives and to find increasingly efficient ways to perform tasks.

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Intake Nurse – Registered Nurse (RN) / LPN- Full Time

Clinical Intake Nurse

About Us

Founded in 1913, Cornerstone Visiting Nurse Association is an independent nonprofit home, health and hospice organization serving New Hampshire and Maine.

Cornerstone VNA places great value on transforming the home health care experience and is proud to provide care for all ages, from birth though end of life. We are committed to the philosophy that the needs of each patient are best served by the thoughtful integration of specialized programs and services delivered by a multidisciplinary team of professionals. With our deep commitment to providing high quality care, Cornerstone VNA continues to be recognized for excellence, and many of our clinicians have been recognized with professional awards for their outstanding achievements.

Our work would not be possible without our dedicated clinicians, support staff, volunteers, leadership team, Board of Directors, community members and donors who give in countless ways to make this organization what it is today.

Job Description:

Works closely with the weekend supervisor. Coordinates VNA services by working with the Team Managers, Clinical Staff, Physician’s offices, hospitals and all other referral sources. Updates liaison with hospitalizations of patients as needed. Coordinates home health and hospice services by working with the weekend supervisor and staff. Communicates back to the weekday teams and managers as needed. Receives and coordinates referrals for all programs including: home care, perinatal, IV, rehabilitation, social services, support services, hospice, community palliative care and telehealth. Ensures that referral documents contain F2F components to process referral. Processes workflows for all departments on the weekend related to all stages of a referral including intake, billing and scheduling of the admission timely and with accuracy. Receives and processes SBAR’s, documents per process and communicates as necessary to clinical staff or managers as requested. Triages scheduling calls and field staff concerns. Fulfills additional responsibilities as assigned and as necessary, accurately and in a timely fashion. Participates in personal growth and development. Documents all phone calls in the electronic health record in a timely fashion. Check unassigned list upon starting and when ending shift. Responsible to read weekend report done by Intake on Friday and on Sunday reads Saturday’s report from weekend supervisor to ensure referrals and visits are scheduled. Assigns admission clinicians. Processes scheduling workflow timely and with accuracy including missed visits, urgent next day coordination notes, faxes, weekend reassigned visits, etc. Complete scheduling for next day. Call patients to inform of next day admits. Assists weekend RN with any other tasks as able.

Skills/Qualifications:

LPN / LNA License Required

Clinical Experience Required

Experience with MS Office

Requirements:

Accuracy and attention to detail

Must be skilled in use of MS Office and have good written and verbal communication skills

Ability to manage multiple tasks and projects simultaneously, accurately, in a timely manner, and having a strong attention to detail and accuracy

Must be available for weekend rotation

Benefits:

Paid Medical/Dental/Life Insurance/Short Term Disability

Vision Insurance

Disability Insurance

403(b) Retirement Plan with company match

On-going education/training

Generous earned time benefits

Tuition reimbursement

AAA Coverage

Exceptional and supportive work environment

#INDH

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cornerstonevna.isolvedhire.com/jobs/348822-7346.html

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Financial Bookkeeper

LRVNA is a fast growing and exciting company always looking for great talent. Come join us alongside a great group of professionals as our Financial Bookkeeper. We are looking for a dynamic person to perform A/P, GJE, and financial assistance to the Finance Director.

The candidate must be reliable, professional and have experienced/knowledge with Home Health and Hospice. QuickBooks experience is required.

We have great benefits to include a 401K with a generous match.
30-40 Hours per week
Job Type: Full-time

Experience:
– Accurately processes invoices and check requests including auditing for accuracy
– Assigns invoice account distribution in accordance with the chart of accounts.
– Processes accounts payable
– Assists in the preparation of accounts payable reports
– Assists in reconciling general and payroll accounts
– Assists the Finance Director in the preparation of the annual budget and documents for internal and external audits
– Establishes and maintains a positive working relationship with employees and customers
– At least 2 years’ experience in health care, preferably home health care systems preferred.
– 1 year of previous health care related accounts payable preferred.
– Associates or bachelor’s preferred

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Clinical Scheduler – Office Coordinator

Home Health Foundation values our employee and patient experience above all else. We are proud of our longstanding history of employing exceptional people who deliver exceptional care through a range of medical professional, paraprofessional and administrative roles. Are you ready to make a difference, in your life and in your community? At HHF, we strongly believe that a workplace culture built on diverse ideas and backgrounds creates an inclusive environment that drives innovation. We are committed to building a talented and diverse workforce that represents the communities we serve each day and we encourage applications from historically underrepresented groups. Apply today to join our team of healthcare heroes!

The Clinical Scheduler will provide clerical and scheduling support to the clinical departments.

Responsibilities:

Screen phone calls and take messages for clinical personnel.
Assess/triage calls.
Assess all clinician schedules to ensure productivity standards are met.
Assign all primary clinicians according to geography, disease management team and caseload numbers.
Ensure that there is a clinical note for each visit.
Assist managers with ensuring day to day operations and work flow according timelines and standards.
Process admission and discharge paperwork according to individual office guidelines.
Complete corporate compliance calls and associated paperwork.

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Patient Service Representative – Manchester VNA (SIGN ON BONUS AVAILABLE!!)

Manchester VNA Home Health & Hospice
(SIGN ON BONUS AVAILABLE!!)
Days / early evenings

Elliot Health System has a first-rate Visiting Nurse Association offering this community home care, hospice and personal services. The VNA of Manchester and Southern New Hampshire is delivering Elliot’s high-quality care in people’s homes and is having a wonderful impact on readmissions to the hospital as well as improving quality of life for those facing terminal illnesses.

POSITION SUMMARY
Acts as a representative in all areas of clerical support. Assumes responsibility for processing referrals, answering phones to communicate with patients, family members, referral sources, and medical offices.
KEY RESPONSIBILITIES
Receives and processes referrals from physician’s offices, hospitals, and rehab facilities.
Performs required insurance verification activity when appropriate.
Obtains insurance information through department processes in order to ensure that proper authorization requirements will be fulfilled.
Provides excellent customer service and serves as a positive representative of EHS in all interactions.
Receives incoming telephone calls, directs inquiries as appropriate and takes messages.
Refers to Office Manager, Department Managers, and Clinical Leaders as appropriate.
Interacts and communicates professionally with co-workers, management, and patients.
Maintains workload at the established productivity standard for assigned area.
Perform general office tasks including, and not limited to, running reports and creating spreadsheets.

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Scheduler – Home Care – Full Time

Position Description:

The Scheduler will be responsible for managing/assisting in the daily schedule for the Home Care team. Assigns case managers to each admission, resolves issues should they arise for the continuality of services. Triages staff/patient calls and assists in resolving scheduling issues that may occur. Completes EMR scheduling workflows with accuracy and within agency guidelines. Completes weekend schedule for nursing and rehab staff along with weekend communication report timely and with accuracy.

Educational Requirements:

High School graduate
Administrative Training
Microsoft Excel, Outlook, typing

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Healthcare Recruiter

Looking for entry-level recruiter to join our team at our office located in Manchester, NH. Our team is made up of highly motivated, driven self-starters, and we’re looking for the same in our next recruiter.
In this role, you will:
Recruit, cold call, prescreen applicants for available positions with per-diem staffing and/ or home care.
Facilitate job postings.
Make a high volume of outreaches to candidates through calls, email marketing, and texting.
Work as a team player with recruiting teams focused on putting people to work.
Generate qualified leads and referrals.
Create and maintain strong relationships with candidates.
Operate in a fast- paced environment to bring in candidates for hire.

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Clinical Support Specialist

Clinical Support Specialist (Administration) – Full-time, Monday – Friday (40 hrs/week) needed for busy Hospice office! This position doesn’t come along very often as employees love working at Home Health & Hospice Care.

The Clinical Support Specialist will support the Hospice Division in processing and auditing required documentation, contacting referral sources for needed documentation and backing up scheduling process. The specialist must have an excellent attention to detail with knowledge of medical terminology, demonstrated ability in effective problem solving, empathetic communication and time management. Excel proficiency required. Strong computer, customer service and attentive listening skills needed to provide exceptional service to our patients and clients. High School graduate (higher education preferred) with experience in medical office environment preferably in Home Health and Hospice services.

Home Health & Hospice Care is one of the oldest VNA’s in the country! An award winning agency offering an engaging culture, pleasant work environment and generous benefits package! Hurry apply today as this opening will fill quickly! To learn more check us out at www.hhhc.org EOE.

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Billing Associate

Billing Associate

We have a full time opportunity to join our team as a Billing Associate! If you have 2 years of Medical billing experience and enjoy the rewards of seeing an account successfully collected from beginning to end please apply today. Home Health & Hospice takes pride in its employees and the compassionate skilled care we provide to the local community which shows in our excellent staff retention.

Responsibilities include:

· Verifying eligibility with Medicare and other commercial insurances via electronic portals.

· Processing monthly billing via our EMR system Netsmart and our 3rd party processor Waystar

· Posting remit payments, monitoring for denials, and reconciling payer accounts receivable

· Developing relationships with insurance provider reps and making collection calls when necessary

Billing Associate Qualifications

· High school diploma, Associates Degree or advanced Certificate Program preferred

· 2 years medical billing experience

· Accurate data entry skills and attention to detail

· Strong ability to gather and analyze data

· Excellent professionalism, teamwork, communication and customer service skills

For over a century, Home Health & Hospice Care has been providing high quality, state of the art health services to individuals of all ages who are recovering, disabled or chronically ill. Our skilled and experienced team proudly serves patients, providing specialized, comforting in-home care and assistance throughout 25 communities in southern New Hampshire, serving Manchester, Nashua, Derry, Salem, Merrimack and beyond. Home Health & Hospice Care offers a generous benefits package, engaging culture, training & more! Apply today! EOE.

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