Client Services Associate/Scheduling Coordinator

Posting Date July 30, 2018
Job Title Client Services Associate/Scheduling Coordinator
Hours FT

Exciting New Opportunity!

  Our New Hampshire Pediatric specialty office is seeking a Client Services Associate/Scheduling Coordinator to help manage home care services for our clients.   If you are a caring, dedicated professional who possesses strong communication skills and a true desire to help others, this is the position for you!   In this role, you will interact daily with clients and families, referral sources, field nurses, and members of the local medical community. You will be a resource for families, answering general questions, trouble shooting issues, and staffing cases on an ongoing basis.  You will partner with clinical supervisors to ensure cases are running smoothly, and that shifts are filled with best-in-class staff.  Your important work will help to ensure that clients receive quality care, in the comfort of their own homes.   The ideal candidate will have a strong drive to succeed, and an ability to develop relationships both within and outside of the organization.  


  • Receiving and processing requests for home care services
  • Scheduling caregivers
  • Coaching and supervising field staff
  • Addressing customer service issues
  • Reviewing time sheets and facilitating weekly payroll
  Relationship building with clients, their families, medical personnel, referral sources and other community resources is of key importance. Additional responsibilities include learning all aspects of the recruiting process:  creating and posting ads, interviewing direct care-givers, conducting background and reference checks, and maintaining personnel files.
Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. Headquartered in suburban Philadelphia, BAYADA employs more than 23,000 field and office professionals who serve their communities in over 20 states from more than 300 offices. BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, or veteran status. EOE.  
Qualifications Qualifications Bachelor’s Degree preferred Prior experience in case management or social services/social work a big plus Excellent time management and strong attention to detail Exceptionally strong work ethic Team player with an “all hands on deck” attitude, organized/able to multitask
Agency / Location Bayada Home Health Care
28 Vernon Street
Brattleboro, VT 05301
Contact Information Human Resources
48 Brook St
Manchester, NH 03104
Phone: at 603-413-7100
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