Patient Access, RN

Posting Date March 11, 2020
Job Title Patient Access, RN
Hours FT
Overview Visiting Nurse & Hospice for Vermont & New Hampshire, member of the Dartmouth-Hitchcock Health System is seeking an energetic, self-motivated individual to join our Patient Access team as a Patient Access, RN. In this role, you will be a pivotal piece in providing seamless transition onto VNH home health, hospice, or long-term care services, building valuable relationships with VNH patients, family, and providers in support of VNH’s mission to deliver the highest quality of care, at home – where patient’s want to be. POSITION SUMMARY The Patient Access, RN facilitates the home health and hospice referral process by assessing eligibility and appropriateness for VNH services and entering complete, accurate information into VNH’s electronic medical record. The Patient Access, RN provides excellent customer service to referring providers when receiving updates or inquiring about a patient’s status.  The Patient Access, RN will be critical in providing patients seamless transitions onto home health or hospice services. Facilitate Seamless Transitions to Home Health, Hospice, or Long-Term Care Services: Assess incoming requests for VNH services for clinical appropriateness and eligibility under state and federal home health and hospice regulations. Obtain and enter accurate patient demographic, clinical, and medication information into electronic medical record (EMR). Input insurance information and initial authorization. Proactively find pertinent patient information through electronic portals connected to referring providers EMR. Collaborate with VNH Clinical Liaison, RN’s, and Business Development Specialists to receive incoming referral information. Serve as a resource to Clinical Liaison, RN’s and Business Development Specialists in coordinating effective communication between VNH referral services team and referring providers. At the direction of the Patient Access Manager, and Director, External Relations & Service Excellence, participate in continuous process improvements to the intake work flow process. Service Excellence: Proactively communicate with referring providers regarding patient status or need for additional information. Respond to field staff and referring providers when requested pertinent information regarding patients. Conduct patient verification calls each day to ensure accuracy of patient demographic information, and their desire for requested services. Be an example of exemplary customer service to all VNH constituents, including fellow VNH staff, patients and their families, community members, and referring providers. Status: Full-time; Salaried - Rotating shift of 8:00 am-4:30 pm or 10:30 am - 7:00 pm, some weekends will be required.
Qualifications Behaviors Preferred Team Player: Works well as a member of a group Dedicated: Devoted to a task or purpose with loyalty or integrity Experience Preferred RN with 2 years’ experience in Med-surge preferred, professional experience in a data entry or customer service role preferred. Licenses & Certifications Required Registered Nurse - VT Preferred Registered Nurse -NH
Agency / Location Visiting Nurse & Hospice for VT and NH
88 Prospect Street
White River Junction, VT 05001
Contact Information Human Resources
Visiting Nurse and Hospice for VT & NH
88 Prospect Street
White River Junction, Vermont 05001
Phone: 888-300-8853
Fax: 603-298-3349
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