Patient Service Representative – Manchester VNA

Posting Date May 4, 2021
Job Title Patient Service Representative – Manchester VNA
Hours Per Diem
Overview PER DIEM - VNA Home Health & Hospice 10:00am - 6:30pm POSITION SUMMARY Acts as a representative in all areas of clerical support. Assumes responsibility for processing referrals, answering phones to communicate with patients, family members, referral sources, and medical offices. KEY RESPONSIBILITIES Receives and processes referrals from physician's offices, hospitals, and rehab facilities. Performs required insurance verification activity when appropriate. Obtains insurance information through department processes in order to ensure that proper authorization requirements will be fulfilled. Provides excellent customer service and serves as a positive representative of EHS in all interactions. Receives incoming telephone calls, directs inquiries as appropriate and takes messages. Refers to Office Manager, Department Managers, and Clinical Leaders as appropriate. Interacts and communicates professionally with co-workers, management, and patients. Maintains workload at the established productivity standard for assigned area. Perform general office tasks including, and not limited to, running reports and creating spreadsheets. REQUIRED KNOWLEDGE & SKILLS Ability to pay attention to detail. Ability to express or exchange ideas by means of the spoken word. Ability to receive detailed information through oral communication. Ability to adapt to emergency situations and act according to established policies and procedures. Ability to work with frequent interruptions and respond appropriately to unexpected situations. Ability to operate a personal computer and related software. EDUCATION/EXPERIENCE/LICENSURE Education: High school diploma required. Experience: Previous experience in a health care setting preferred. Experience performing similar work activities including, but not limited to clerical, billing, or insurance processing also preferred. Schedule: Variable / per diem
Agency / Location VNA of Manchester & Southern NH
1070 Holt Avenue
Suite 1400
Manchester, NH 03109
Contact Information Marc Chase
Elliot Health System
1070 Holt Avenue
Manchester, New Hampshire 03109
Phone: 603-663-2627
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