Patient Service Representative – Manchester VNA (SIGN ON BONUS AVAILABLE!!)

Posting Date May 4, 2021
Job Title Patient Service Representative – Manchester VNA (SIGN ON BONUS AVAILABLE!!)
Hours FT
Overview Manchester VNA Home Health & Hospice (SIGN ON BONUS AVAILABLE!!) Days / early evenings Elliot Health System has a first-rate Visiting Nurse Association offering this community home care, hospice and personal services. The VNA of Manchester and Southern New Hampshire is delivering Elliot’s high-quality care in people’s homes and is having a wonderful impact on readmissions to the hospital as well as improving quality of life for those facing terminal illnesses. POSITION SUMMARY Acts as a representative in all areas of clerical support. Assumes responsibility for processing referrals, answering phones to communicate with patients, family members, referral sources, and medical offices. KEY RESPONSIBILITIES Receives and processes referrals from physician's offices, hospitals, and rehab facilities. Performs required insurance verification activity when appropriate. Obtains insurance information through department processes in order to ensure that proper authorization requirements will be fulfilled. Provides excellent customer service and serves as a positive representative of EHS in all interactions. Receives incoming telephone calls, directs inquiries as appropriate and takes messages. Refers to Office Manager, Department Managers, and Clinical Leaders as appropriate. Interacts and communicates professionally with co-workers, management, and patients. Maintains workload at the established productivity standard for assigned area. Perform general office tasks including, and not limited to, running reports and creating spreadsheets.
Qualifications REQUIRED KNOWLEDGE & SKILLS Ability to pay attention to detail. Ability to express or exchange ideas by means of the spoken word. Ability to receive detailed information through oral communication. Ability to adapt to emergency situations and act according to established policies and procedures. Ability to work with frequent interruptions and respond appropriately to unexpected situations. Ability to operate a personal computer and related software. EDUCATION/EXPERIENCE/LICENSURE Education: High school diploma required. Experience: Previous experience in a health care setting preferred. Experience performing similar work activities including, but not limited to clerical, billing, or insurance processing also preferred.
Agency / Location VNA of Manchester & Southern NH
1070 Holt Avenue
Suite 1400
Manchester, NH 03109
Contact Information Marc Chase
Elliot Health System
1070 Holt Avenue
Manchester, New Hampshire 03109
Phone: 603-663-2627
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